Sick Call Automation that fits the way healthcare teams actually work.
Coordinate shift coverage faster when a staff member calls out, using structured outreach, compliance-aware sequencing, and clearer visibility into what happened.
Bring one workflow. Get a clearer view of fit, rollout shape, and next steps.
Log the open shift
Capture the role, timing, unit, urgency, and coverage details the moment the gap is known.
Apply coverage rules
Filter eligibility and recommended outreach order using the logic your environment requires.
Launch outreach
Send structured communication in sequence and track responses in one place.
What improves when this is in place.
See how this solution can reduce friction, improve handoffs, and make day-to-day operations easier for your team to manage.
Faster fill starts
Move into outreach quickly instead of losing the first stretch of the shift to phone-tag and manual sorting.
More consistent fairness
Apply the same seniority, eligibility, and rule logic every time rather than improvising under pressure.
Better auditability
Track outreach attempts, responses, overrides, and outcomes in one visible workflow.
Coverage Coordination in practice
Move from call-out to outreach faster, especially in LTC, home care, and other staffing-sensitive environments.
Move from call-out to coverage faster and with less chaos.
When someone calls out, the real problem is not just the absence. It is the scramble that follows. This workflow gives staffing teams a clearer, more repeatable way to start outreach, apply rules consistently, and document what happens next.
- Supervisors move faster from call-out to outreach instead of starting from scratch each time.
- Eligibility logic and outreach order are easier to apply consistently.
- The organization gets a cleaner record of who was contacted, when, and what happened next.
A workflow-specific offer nested here for organizations that need shift-fill coordination first.
Relevant to LTC, home care, and healthcare teams managing staffing continuity.
How it works in your environment.
Fit the solution into the way your team already works, reduce friction in the handoff, and keep the next step moving.
Log the open shift
Capture the role, timing, unit, urgency, and coverage details the moment the gap is known.
Apply coverage rules
Filter eligibility and recommended outreach order using the logic your environment requires.
Launch outreach
Send structured communication in sequence and track responses in one place.
Close the request
Accept a match, continue outreach, or document why the request remained open.
Where this fits best.
Best fit
These are the environments where this solution usually delivers the clearest operational lift the fastest.
- Long-term care homes with recurring sick-call pressure
- Home care and healthcare teams coordinating urgent coverage
- Operators trying to reduce agency use and overtime strain
- Organizations that need stronger documentation around outreach fairness
What it helps handle
See the specific work this solution can help your team complete more consistently and with less manual effort.
- Open shift intake
- Eligibility and sequencing logic
- SMS outreach orchestration
- Response capture
- Manual override and escalation
- Audit and closeout visibility
Coverage Assist
Coverage Assist is Arise's focused long-term-care operational layer for compliant shift-fill communication. It helps homes automate the most painful part of the process without replacing the scheduling system they already use.
Built for real sick-call and last-minute coverage workflows in long-term care.
Schedulers keep visibility, control, and override authority throughout the workflow.
Questions teams ask before they move forward.
Does this replace our scheduling software?
No. Sick Call Automation is a coverage coordination layer that works alongside the scheduling environment you already have.
Can this support union or seniority rules?
That is a core part of the value. The workflow is designed to apply defined eligibility and outreach logic more consistently.
Is Coverage Assist the whole company story?
No. Coverage Assist is a focused offer within the broader Sick Call Automation solution layer and the wider Arise company story.
You may also want to explore.
See what this could look like in your environment.
Talk through fit, rollout shape, and the best place to start.
Start with one workflow, prove value, then expand.